SUPPORT FOR DIFFICULT SITUATIONS
Services
Different situations call for different approaches. Mediation, coaching, and facilitation offer ways to navigate difficult situations more constructively.
01 / PRIMARY SERVICE
Mediation
What Is Mediation?
Mediation is a voluntary process in which two or more parties work with a neutral third party to address a conflict.
The mediator guides the process and communication, helping everyone be heard and explore options. The participants—not the mediator—determine the outcome.
Confidentiality and its limitations are discussed before mediation begins.
Mediation Is
A guided process
Neutral third-party support
An opportunity to be heard
Participant-determined outcomes
Adaptable to different situations
Mediation Is Not
Legal advice
Taking sides
Deciding who is right
Imposing an outcome
Requiring agreement
Common Settings
How Mediation Works
01
Initial Conversation
Discuss the situation and whether mediation may be appropriate.
02
Participation
Determine whether the relevant parties are willing to participate.
03
Planning
Agree on the participants, format, schedule, and process.
04
Mediation
Work through the issues, explore options, and determine next steps.
Mediation FAQ
02 / INDIVIDUAL SUPPORT
Conflict Coaching
Sometimes only one person is ready or able to engage. Coaching offers an opportunity to understand the situation, explore options, and prepare for what comes next.
Understanding the Conflict
Exploring Options
Preparing for Conversations
Coaching can take place without the participation of other parties.
03 / GROUP PROCESSES
Facilitation
Helping groups and organizations conduct productive conversations, navigate difficult issues, and work toward shared goals.
Group Dialogue
Difficult Meetings
Organizational Conversations
Community Discussions
Collaborative Planning
Fees & Logistics
Scope, fees, and any travel expenses are discussed and agreed upon before work begins.
Santa Cruz County: For local mediation and conflict resolution services, consider contacting the Conflict Resolution Center (CRC).
CRC website link to be added.